Protecting staff and customers in hospitality

Kate Nicholls OBE has been CEO of UKHospitality, the powerful voice representing the broad hospitality sector, since its inception in 2018. Kate previously worked as CEO and Strategic Affairs Director of the Association of Licenced Multiple Retailers (ALMR).

She sits on the Government’s

 

Tourism, Hospitality, and Food and Drink Sector Councils, where she represents the wider hospitality and tourism sector. Kate is also the Chair of the Institute of Licensing, a board member of Best Bar None, and a trustee of Hospitality Action and Springboard.

I’ve worked in hospitality for more than 30 years, and there has been an belize phone number library enormous amount of change in the sector over that time.

One thing that has never changed, though, is its vibrant atmosphere, dynamic environment and the opportunities it offers to connect with people from all kinds of backgrounds.

From bustling restaurants to lively pubs, bars and luxury hotels, these venues offer people an amazing experience. But they also provide fulfilling careers to countless employees.

Our teams are so important

 

Thought them, we don’t have a business. That’s why their wellbeing is paramount and keeping them safe is a critical part of that.

With legislation now in effect, employers are going even further to create a safe and respectful workplace for all staff. This is in addition to what they were already doing to prevent and eradicate sexual harassment.

A recent survey of our members showed that 84% of respondents were already germany cell number working proactively to prevent sexual harassment – 46% of members already have a pre-existing policy in place and 38% have some measures.

Whether it’s providing onboarding and ongoing training, leadership development, workplace codes, employee handbooks or risk assessments, there were many ways our members were already working in a positive way.

I think those are encouraging figures and examples. Of course, there is more to do to the 10 tallest towers in the world make sure we get to 100%, but it does show this is taken seriously by the sector and that this legislation doesn’t mark a starting point. It’s a continuation and enhancement of what businesses are already doing.

The importance of a positive work environment
Hospitality venues thrive on teamwork, customer service, and creating memorable experiences. Employees often form close-knit bonds, driven by shared challenges and the excitement of working in a fast-paced environment.

 

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